I have a coupon code, where do l enter the code?

Your coupon code can be entered in the shopping cart. Once the code is entered you will see the discount for the Doqomidi coupon code automatically applied to the total.

Can I stack promo codes?

Sorry, the coupon code is only available for one in the ordering.

My address is written incorrectly in the order confrmation-what canIdo?

Please contact with our email customer service support@doqomidi.com, we will solve your problem in 12 hours.

Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you have already checked out, please contact support@doqomidi.com and we'll do our best to change your order before it is shipped.

I want to cancel my order but it has already been processed?

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. And please contact our customer service before the returning.

And if the order is not shipped out, our customer service will help you to cancel it directly, pls contact us through support@doqomidi.com

Why have I not received an order confrmation by email?

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email support@doqomidi.com, and we'll be happy to confirm your order and resend the confirmation email.

We apologize for the inconvenience!

Payments & Refund

What type of payments do you accept?

We accept Paypal, Credit Card Payment, including VISA, Maestro, American Express and more.

Was my payment successful?

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.

Can i get an invoice?

Yes, please contact our support team at support@doqomidi.com for an invoice.


What is your return policy?

If you are not completely satisfied with your product for any reason, you have 30 days from the day you receive the product to return it for a full refund. To be eligible for a refund, the item must be in the same condition that you received it and must be in its original packaging. Please contact us at support@doqomidi.com if you wish to return an item. All refunds will be processed through the original payment method used during checkout.

I have received the wrong product- what dol do?

We are very sorry to hear that you have received a wrong order. Please get in touch with us at support@doqomidi.com and we will provide you with further instructions.

When will l receive my refund?

Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under support@doqomidi.com.

Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?

To make sure that all customers will received a complete, defection-free product, the products returned must be in a resellable status. We are sorry that products without the original packaging cannot be returned.


Do you have AZERTY keyboard case?

We offer AZERTY keyboards, just select the French keyboard at the time of purchase.

What country/region keyboards does Doqomidi offer?

We now have American, British, German, French, Danish, Swedish, Spanish, Italian, Japanese, Korean and Arabic keyboards available.