30-Day Money-Back Guarantee for Any Reason

For products purchased on the official doqomidi.com , undamaged products can be returned for a full refund, regardless of reason, within 30 days of the purchase.  Once the returned item(s) arrives at the address provided by the doqo Customer Support Team, the refund process will begin.

• Returns must include all items originally sent
• Returns for refund must include all products that buyer would like refunded
• Returns for discounted products will only be refunded for discounted value
• Items must include original packaging
• For non-quality related returns, buyer is responsible for shipping costs
• For non-quality related returns, doqo refunds only the cost of the product itself
• Returns may be rejected if items do not meet above requirements
• Your refund will arrive within 3 days after we receive the product.

Please note that we are not responsible for any costs incurred due to customer returns. For example, shipping costs, customs duties, etc. 

 Please note: doqomidi does not support refunds if the product is lost because the customer has filled in the wrong receiving information.

Warranty Claims for Quality-Related Issues

Any and all quality-related defects on items sold by doqomidi are covered by an extensive warranty of at least 12 months, starting from date of purchase.

For quality related warranty, customers need to send the product back to our factory (China), then we will inspect and repair the product.
Before sending the product back, please be sure to contact support@doqomidi.com. Tell our customer service staff about the problem with the product, and then we will analyze whether the product is in need of repair.
Note: doqomidi will only repair the product free of charge, but will not be able to cover any costs incurred for delivery.

Replacement is qualified for warranty claims if original purchase is still under warranty period. Warranties on products are void after having been fully refunded.

Never received

If your order tracking shows that your shipment has been delivered whereas you have never received a delivery, please contact us within 1 week of the delivery date. We will investigate the delivery and may issue a refund or replacement on a case-by-case basis.

How long will it take for my return to be processed?

Our goal is to fully process returns within two days of their arrival. However, during times of high demand, it may take a bit longer to process your return. Keep in mind that it may take three to seven business days for the refund to appear in your account, depending on your bank.

You can always contact us for any return question at support@doqomidi.com.